Welcome to Reata Bags Travel Shop! Before you embark on your shopping journey with us, please take a moment to review these Terms and Conditions that govern your use of our website and purchases. By accessing reatabagstravel.com or placing an order, you agree to these terms—consider them your expedition guidelines for a smooth adventure with Reata Bags.

1. The Expedition Team

Reata Bags Travel Shop is your trusted outfitter for travel gear, operating from our basecamp at:

69 Abbots Ave W,
St Albans,
GB CH3Y 2QF

Contact our trail guides at: [email protected]

2. Gear for Your Journey (Products)

We specialize in expedition-grade equipment across these categories:

  • Bags & Backpacks
  • Camping Equipment
  • Caravanning Accessories
  • Luggage Solutions
  • Travel Accessories

Product Accuracy

We strive for accurate product representations, but colors may vary slightly due to screen settings. Technical specifications are subject to change as manufacturers update designs. If any item doesn’t match its description, contact us immediately.

3. Charting Your Course (Order Process)

3.1 Placing an Order

Select your gear, proceed to checkout, and:

  1. Confirm shipping address (we cannot redirect packages once dispatched)
  2. Choose your shipping method
  3. Complete payment through our secure gateway
  4. Receive order confirmation via email

3.2 Payment Provisions

We accept these expedition currencies:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Note: Your card will be charged upon order placement. Declined payments will suspend your order until resolved.

3.3 Order Processing

We pack orders with expedition-grade efficiency:

  • Processing Time: 1-2 business days after payment confirmation
  • Tracking: Sent via email once your gear hits the trail

4. Delivery Routes (Shipping Policy)

4.1 Shipping Methods

Choose your preferred path to gear acquisition:

Route Carrier Cost Timeline Minimum Order
Standard Expedition DHL/FedEx £12.95 10-15 business days Any amount
Explorer’s Free Passage EMS Free 15-25 business days £50+

4.2 Global Coverage

We ship worldwide except to certain Asian and remote regions where delivery networks are limited. Contact us if unsure about your location’s eligibility.

4.3 Delivery Responsibilities

Once packages leave our basecamp:

  • You become responsible for any import duties/taxes
  • Signature may be required upon delivery
  • Report damaged/missing packages within 48 hours of receipt

5. Changing Course (Returns & Exchanges)

5.1 The Return Journey

If gear doesn’t meet your adventure standards:

  1. Request Authorization: Email [email protected] within 15 days of receipt with:
    • Order number
    • Item details
    • Return reason
    • Preferred resolution (refund/exchange)
  2. Package Securely: Original packaging with tags attached
  3. Ship to Basecamp: Use trackable service to:
    Reata Bags Returns
    69 Abbots Ave W
    St Albans, GB CH3Y 2QF

Important Expedition Notes

  • Non-Returnable: Opened travel accessories (water bottles, toiletry kits, sleeping bag liners)
  • Return Window: 15 days from delivery
  • Return Shipping: Customer’s responsibility unless item arrived damaged
  • Refunds: Processed within 5 business days of return inspection
  • Exchanges: Shipped within 2 business days of approval

6. Trail Ethics (User Responsibilities)

As fellow adventurers, we expect you to:

  • Provide accurate personal/order information
  • Use the website lawfully and without disruption
  • Not attempt to gain unauthorized access to our systems
  • Respect all intellectual property rights
  • Understand that product misuse voids warranties

7. Expedition Boundaries (Limitations)

7.1 Liability

Reata Bags isn’t liable for:

  • Indirect damages from product use
  • Shipping delays beyond our control
  • Product modifications by users
  • Incorrect care/maintenance of gear

7.2 Force Majeure

We’re not responsible for delays caused by natural disasters, pandemics, strikes, or other unforeseeable events.

8. Mapping Rights (Intellectual Property)

All website content—logos, text, images—belongs to Reata Bags Travel Shop. You may:

  • View/store content for personal use
  • Share product links with attribution

You may not:

  • Reproduce content commercially without permission
  • Use our branding for your products
  • Scrape or systematically copy website content

9. Changing Terrain (Policy Updates)

We may update these terms as our business evolves. Continued use after changes constitutes acceptance. Major changes will be communicated via email or website notices.

10. Basecamp Communications

By ordering, you agree to receive:

  • Order confirmations
  • Shipping notifications
  • Customer service emails
  • (Optional) Marketing communications

11. Governing Law

These terms are governed by English law. Any disputes will be resolved in English courts.

Final Trail Marker

At Reata Bags Travel Shop, we’re committed to equipping your adventures with reliable gear and service. If any part of these terms becomes unclear or you need assistance, contact our expedition team at [email protected].

Happy trails,
The Reata Bags Travel Shop Team