Welcome to Reata Bags Travel Shop’s FAQ section! We’ve compiled answers to the most common questions about our adventure-ready products and services. Whether you’re a weekend camper or a globetrotting backpacker, we’re here to ensure your gear journey is as smooth as your travels.
About Our Products
What types of products do you specialize in?
We specialize in high-quality, durable travel gear including backpacks, camping equipment, caravanning accessories, luggage, and travel accessories. Our products are designed for adventurers who demand reliability from their gear.
Are your products suitable for long-term travel?
Absolutely! Many of our customers use our gear for year-long backpacking journeys. We select and design products with durability and functionality in mind, perfect for extended adventures.
How do I choose the right backpack for my needs?
Consider your travel duration and activities. Weekend trips typically need 30-50L packs, while long-term travel may require 50-70L. Our product descriptions include detailed capacity and feature information to help you decide.
Ordering & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Can I create an account to track my orders?
Currently, we process orders as guest checkouts, but you’ll receive tracking information via email. We’re developing an account system for future adventures!
How can I change my order after placing it?
Contact us immediately at [email protected] if you need to modify your order. Changes are possible before your gear begins its expedition from our warehouse.
Shipping & Delivery
Where do you ship to?
We ship globally to most countries, excluding certain remote areas in Asia. If you’re unsure about your location, email our logistics team for confirmation.
What are my shipping options?
✈ Express Expedition:
– Carrier: DHL or FedEx
– Delivery: 10-15 days after dispatch
– Cost: £12.95 (all order values)
– Includes full tracking and faster customs clearance
🌍 Free Voyager Shipping:
– Carrier: EMS
– Delivery: 15-25 days after dispatch
– Cost: FREE on orders over £50
– Carrier: DHL or FedEx
– Delivery: 10-15 days after dispatch
– Cost: £12.95 (all order values)
– Includes full tracking and faster customs clearance
🌍 Free Voyager Shipping:
– Carrier: EMS
– Delivery: 15-25 days after dispatch
– Cost: FREE on orders over £50
How long does order processing take?
Our team carefully inspects and packs each order within 1-2 working days. Your adventure gear deserves the same attention we’d give our own travel kit!
Can I change my shipping address after ordering?
Address changes are possible if requested before dispatch. Email [email protected] immediately with your order number and new address.
Returns & Exchanges
What is your return policy?
If any item doesn’t meet your expedition standards, you have 15 days from delivery to initiate a return. We’ll guide you through our simple process to ensure your gear finds its way back smoothly.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping method for your return journey.
How long do refunds take to process?
Once we receive your returned item, we’ll process your refund within 5 working days. The time for the refund to appear in your account depends on your payment provider.
Still Have Questions?
Our team at [email protected] are seasoned travel logistics experts ready to help you prepare for your next adventure. We typically respond within 24 hours during our UK business hours.
Happy travels from the Reata Bags Travel Shop team!